Delivery and Returns Policy
Our delivery prices are:
£2.50 on orders up to £9.99
£3.75 on orders up to £25.00
£6.00 on orders up to £74.99
We try to offer free shipping on all orders over £75 but unfortunately this doesn’t apply to everything on the website.
Some items are either so fragile or bulky we only offer them for collection from our shop.
Although we love our business and customers, we don’t work weekends or during UK public holidays. This means no weekend trips to the post office. If there’s any reason why we can’t send you your order within the time stated, we will contact you to let you know what’s happening and when you can expect it.
For larger or fragile items they will be collection from the store or local delivery, please refer to the info provided on the specific product listing.
If the item you’ve ordered is out of stock, we’ll contact you to let you know when we can get the item to you, or you’ll have the chance to cancel your order.
Because of the final size and weight of your order, very occasionally there may be additional postage costs. If this happens, we’ll contact you to discuss your options.
We aim to get your items dispatched to you within the next 3 working days, but typically you should allow between five and ten days to receive your order these are estimates not guarantees. This may be longer if your goods are being made to order. Please have a look at the product page for lead times.
The majority of are items will be sent using Royal Mail or Parcelforce. Currently we do not ship outwith the UK.
If your order has been damaged in transit you must inform us within 2 days so we can contact our courier. and send you a replacement. We will require pictures of the damage and packaging.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused or unworn with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. We recommend that you use a courier or signed for delivery method as we cannot refund items lost in transit to us.
If your return is accepted, we will instruct you where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
We regret that we cannot refund post and packaging costs.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
For reasons of hygiene we cannot accept returns on earrings, face masks, food or skin care.
We cannot accept returns on any made to order items such as lampshades, cushions or bags.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.